Customer Relationship Management

Customer Relationship Management (CRM) solution developed by SolbegSoft enables to effectively retrieve, collect, process, analyze, and act upon information on both active and prospective customers.

About CRM Solution

Customer Relationship Management web application is designed by SolbegSoft to help businesses enhance customer engagement, identify return on marketing investment, and make efficient data-driven decisions. It enables to manage customer communications and interactions throughout a variety of channels and touchpoints. Visual-based analytics and custom reports provide deep insight into business performance and customers’ preferences, allowing for efficient marketing and sales activities and decisions.

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Technologies and Tools

System Overview

Customer Relationship Management web application developed by SolbegSoft enables to manage customer communications and interactions throughout a variety of channels and touchpoints. Visual-based analytics and custom reports provide deep insight into business performance and customers’ preferences, allowing for efficient marketing and sales activities and decisions.

Benefits of the system:
  • Increased retention and customer loyalty: the system enables multi-channel customer engagement, providing consistent brand perception and seamless customer experience expected by the market.
  • Higher customer satisfaction through less expensive and time-consuming service channels: the system encompasses the full span of customer interactions, helping companies achieve their goal of being a market leader in the customer experience.
  • Efficient data-driven decisions and reduced marketing and sales expenses: the system displays which customer engagement channels are performing better and shows what the return on investment is

Key features of the system:
  • Retrieve data from third-party systems: call recording systems, live chats, and contact forms embedded into websites.
  • Manage leads flow using kanban board.
  • Contact customers via voice calls, emails and messages, using integrated tools, and keep records of communications.
  • Take the advantage of visual-based analytics and create custom reports, highlighting customer preferences, the effectiveness of particular communication channels and advertising campaigns.
  • The CRM solution can be easily customized to meet company’s specific business needs.

Digital marketing software development at its best

Our sales and marketing automation systems can be integrated with a variety of enterprise solutions for efficient cross-system data exchange. If you are looking for a reliable vendor with a wealth of knowledge in sales and marketing automation tools, please contact us right now.