Maintenance & Support
Pain Points
Software Support Challenges That Affect Business Operations
Companies usually seek software support services when existing applications require continuous technical attention but the internal team cannot consistently cover incidents, user requests, maintenance tasks, and changes in operational requirements.
Application issues compete with planned engineering work for the same specialists. This can increase internal IT costs and divert employees from product development or other business priorities.
Operational systems may be used by employees, customers, or other external users. Technical problems can interrupt access to important functions and affect the continuity of services provided by the company.
A company may serve users across several regions while its internal technical team works within one time zone. Incidents outside regular working hours may remain unresolved until the responsible specialists become available.
Some issues can be resolved through initial user assistance, while others require application analysis or engineering changes. Without defined support levels, requests may be assigned to the wrong specialists or escalated inconsistently.
Business applications must remain compatible with new operational conditions and user expectations. Without ongoing maintenance, the system may gradually stop matching the processes it is expected to support.
Distributed users and technical teams may work in different regions and communicate in different languages. These differences can slow down issue clarification and coordination.
Challenge & Solution
Keeping Business Software Stable After Deployment
The Challenge
Once an application is in production, it still requires regular technical attention. Users report issues, business teams request adjustments, and maintenance tasks accumulate over time.
If responsibility remains with an overstretched internal IT department or the original project team, incidents may be handled unevenly and important technical risks may stay open.
Solbeg’s approach
Solbeg delivers software maintenance and support services for internal business systems and customer-facing applications.
The service scope includes ongoing technical maintenance, 24/7 global coverage, support across different time zones and languages, remote troubleshooting, adaptable SLA conditions, and Level 1, Level 2, and Level 3 support.
When the Service Is Suitable
When Software Maintenance and Support Are Required
Solbeg’s software service support is applicable when a company needs continued technical coverage for an operational system rather than a one-time development task.
A business system has already been deployed and requires regular technical attention to remain available to employees and other users.
The company operates software used directly by customers and needs support coverage that helps preserve the continuity of the service.
Users or business operations are distributed across different time zones, while the internal IT team cannot provide continuous availability.
Incoming requests differ in complexity and require separation between initial assistance, deeper technical investigation, and engineering-level involvement.
Internal specialists spend a significant part of their time responding to software issues instead of completing planned engineering or business tasks.
An application remains operational but requires continued technical maintenance as business needs, user expectations, and system conditions change.
The company requires specialists who can investigate and handle application issues without being permanently located at the client’s site.
85+
СOMPLETED
PROJECTS
Solbeg delivers a comprehensive array of software development and consulting services, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.
Why Solbeg
Reasons Companies Rely on Solbeg for Software Support
Solbeg supports production software after launch, including internal business systems and customer-facing applications. The service is intended for organizations that need stable technical coverage, ongoing maintenance, and a clear support structure.
Round-the-clock assistance
Solbeg provides 24/7 support for companies whose systems are used outside a single local business schedule. This is relevant when an application serves users in several regions or supports operations that cannot wait until the next working day.
Service delivery across regions
Support can be arranged with time-zone and language differences in mind. This helps reduce delays when users, technical specialists, and decision-makers are based in different locations.
Three levels of support
Solbeg offers Level 1, Level 2, and Level 3 support. Requests can therefore be routed according to complexity, from initial user assistance to deeper technical analysis and engineering work.
Adjustable service conditions
SLA terms can be defined according to the supported system and its operational role. This allows the client to align support priorities with availability requirements, incident severity, and internal responsibilities.
Support for internal and external applications
Solbeg works with software used by employees as well as products available to customers. Its software maintenance services can therefore cover both operational systems and public-facing digital services.
Ongoing maintenance after release
The service is not limited to resolving individual incidents. It also covers continued technical work required as software behavior, business processes, and operating conditions change.
Relevant project background
Solbeg has completed more than 85 projects, demonstrating relevant experience in long-term application maintenance and support.
Professional support teams speaking the same language with you
Our maintenance and support services can help your company reduce in-house IT costs by allowing our balanced team of professionals to support your business applications and user-facing services and provide long-term technical maintenance for perfect alignment with emerging requirements and challenges. To identify performance issues, prevent recurring failures and maintain stable product quality, clients can also use our software testing services throughout the application lifecycle.
Solbeg offers 24/7 technical support services to customers across the world and is capable of adjusting to the most challenging time zone and language differences to ensure the uninterrupted operation of a particular IT system and continuity of services provided by the client organization. For outdated applications that require more than routine maintenance, our legacy system modernization services help improve performance, security, scalability and compatibility with current business requirements.
Solbeg offers professional 1, 2, 3 Levels support services with flexible SLA terms and a diverse team of IT specialists capable of tackling virtually any problem with the client’s software remotely and within a reasonable time frame.
FAQ
Software Maintenance and Support FAQ
Solbeg works with internal business applications and customer-facing digital systems. The exact software support scope depends on the product architecture, deployment environment, access requirements, and the level of technical involvement needed.
Yes. Solbeg offers software support services with 24/7 availability for companies operating across different regions. Coverage details and SLA conditions are defined for each engagement.
Yes. The service includes Level 1, Level 2, and Level 3 support. The specific responsibilities, escalation path, and technical scope assigned to each level should be agreed before service delivery begins.
Yes. The service can account for differences in time zones and languages. This helps coordinate issue handling when users, system owners, and technical teams are located in several countries.
Yes. Solbeg describes its SLA terms as flexible rather than fixed. The agreed conditions can reflect system criticality, required coverage, incident priorities, and the division of responsibilities between the parties.
Yes. Software maintenance and support services include continued technical work after the system has entered production. The purpose is to address operational issues and keep the application aligned with changing requirements and technical conditions.
Yes. Remote troubleshooting is included in Solbeg’s service scope. Before work starts, the parties should confirm system access, supported environments, security requirements, and the boundaries of remote software maintenance services.