- Automated customer support (also known as customer support automation) is a process that reduces or eliminates the need for human involvement when providing advice or assistance to customer requests.
SolbegSoft is a Customer Support Services expert. Our company provides Support Services of all levels, automated Customer Support, migration, production system maintenance, integrations and extensions development. As a partner of Zendesk, leading customer support and engagement global company, we are boosting our expertise, developing new extensions and participating in global Customer Support events.
We have collected best automated support practices, experience and services in the case study. You can download it and learn more.