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Zendesk apps
& custom extensions

Four apps published on the official
Zendesk Marketplace — and custom
extension development when your
workflow needs something specific.
Install today or build from scratch.

Four apps published on the official
Zendesk Marketplace — and custom
extension development when your
workflow needs something specific.
Install today or build from scratch.

Zendesk apps

& custom

extensions

Zendesk apps

& custom extensions

explore apps request custom dev

Available now

MS Teams Meeting by Solbeg

Launch Teams meetings from a ticket

Extended Search and Export

Advanced filtering and CSV export

Field*

Required field enforcement

MS Teams Meeting for Chat

Escalate from chat to live call

info@solbeg.com
  • Published on Zendesk
    Marketplace
  • Official Zendesk
    technology partner
  • Ready apps + custom
    extension development
4

Published Marketplace
Apps

30+

Years of Engineering

500+

completed projects

100M+

End users
of our products

common gaps

Problems Zendesk extensions solve

Standard Zendesk covers most scenarios. These are the recurring gaps where teams need more.

Missing required fields at ticket close

Agents skip non-enforced fields under pressure. Incomplete data reaches reports and downstream systems, making monthly analysis unreliable.

No direct path from ticket to live call

Escalating to a Teams meeting means switching tools manually, writing links, and losing the ticket context mid-conversation.

Limited search
and export options

Native export lacks multi-criteria filtering. Pulling specific ticket sets for audits or handoffs requires manual workarounds every time.

Chat escalations not logged on ticket

When a chat session moves to a Teams call, there is no built-in way to record that interaction directly on the originating ticket.

Slow resolution from tool fragmentation

Disconnected tools extend handle time on complex tickets that require coordination across systems, teams, or communication channels.

Workflow gaps standard setup cannot cover

Custom routing logic, conditional field rules, or integration with internal systems require development beyond Zendesk's native configuration.

Zendesk Marketplace

Ready-made apps by Solbeg

Available for immediate install. Reviewed and listed on the official Zendesk Marketplace.

View on Marketplace Request Demo

MS Teams Meeting by Solbeg

Ticket escalation → live call
  1. Start or schedule an MS Teams meeting without leaving Zendesk
  2. Meeting link posts automatically to the ticket thread
  3. Works in the sidebar — no tab switching, no copy-pasting
  4. Full ticket context stays accessible during call preparation
  5. Reduces time-to-call on escalated or complex tickets

Typical use

A complex technical issue arrives that needs a live walkthrough. The agent launches a Teams meeting directly from the ticket sidebar and posts the link as an internal note — the customer has it within seconds, no tool switch required.

View on Marketplace Request Demo

Extended Search and Export

Advanced filtering & CSV export
  1. Search tickets by custom fields, tags, dates, and combined criteria
  2. Export results to CSV with configurable column sets
  3. Supports bulk operations on filtered ticket sets
  4. Purpose-built for audits, reporting, and handoff workflows

Typical use

A support manager needs all high-priority tickets from a specific product area, closed in the past 30 days, with a particular tag. Native export cannot combine these filters — Extended Search and Export handles it in one step.

View on Marketplace Request Demo

Field*

Required field enforcement
  1. Enforce required fields before a ticket can be resolved or submitted
  2. Configurable rules per ticket form, type, or status transition
  3. Prompts agents in context — no silent skips
  4. Improves data quality across reports and integrations
  5. Reduces downstream errors caused by incomplete records

Typical use

Tickets are being closed without a root cause category filled in, making monthly reporting unreliable. Field* enforces this field on resolution — the gap closes without retraining the team.

View on Marketplace Request Demo

MS Teams Meeting for Chat

Chat escalation → Teams call
  1. Start a Teams meeting directly from an active Zendesk Chat session
  2. Meeting details attach to the originating chat ticket automatically
  3. Smooth handoff from text conversation to live call
  4. Interaction history stays intact on the ticket after the call

Typical use

A billing issue arrives via chat and proves too complex for text. The agent starts a Teams meeting from within the chat widget — the customer gets a link immediately, and the meeting record is stored on the same ticket.

Find Your Fit

Choose by your scenario

Match your team’s situation to the right starting point.

Calls & Escalations

Teams that need faster escalation from ticket to live call

Agents switch tools manually to schedule meetings, losing ticket context and adding friction to every escalation.

MS Teams Meeting by Solbeg

Chat-based support

Live chat sessions that regularly escalate to voice or video

Chat agents need a one-click path to a Teams call without asking the customer to repeat the issue.

MS Teams Meeting for Chat

Reporting & Data

Teams that need better filtering and export for reporting

Weekly reporting requires pulling specific ticket sets by multiple criteria that native export cannot combine.

Extended Search and Export

Data Quality

Teams with inconsistent ticket data due to skipped fields

Agents close tickets without completing classification fields. Reports are unreliable and handoffs are incomplete. Agents close tickets without completing classification fields. Reports are unreliable and handoffs are incomplete.

Field*

Unique workflows

Processes that no published app addresses out of the box

Your ticket routing, conditional field logic, or third-party integrations are specific to your organisation.

Custom Extension Development

System integration

Zendesk needs to connect to internal systems or proprietary tools

Ticket data must flow into CRM, ERP, or internal dashboards with logic that standard webhooks cannot handle.

Custom Extension Development

Custom Development

Ready app or custom extension?

Both paths are available. Here is how to choose — and what each path looks like in practice.

Option A

Ready Zendesk App

Solves defined, recurring problems shared by most support teams. Installs quickly, requires minimal configuration.

  • Available immediately via Zendesk Marketplace
  • Reviewed and verified by Zendesk
  • Predictable cost — no development lead time
  • Suitable for standard support team setups
  • Ongoing updates maintained by Solbeg

Option B

Custom Zendesk Extension

Built for your specific workflow. Right when the logic, integrations, or rules are unique to your organisation.

  • Designed around your ticket types, fields, and rules
  • Can integrate Zendesk with any internal or third-party system
  • Full development cycle: scope → build → test → deploy
  • Post-launch support and incremental iterations include
  • Can extend or combine with existing ready apps

Why Solbeg

What we bring to Zendesk work

Not general-purpose consulting. Specific Zendesk product and engineering experience.

Zendesk ecosystem expertise

We have built and published multiple Zendesk apps. We understand the platform's APIs, extension points, and marketplace requirements well enough to move fast.

Product engineering mindset

We treat extensions as products — with proper scope, architecture decisions, and release quality expected of software running in production support environments.

Support process understanding

Our team has worked with support operations across multiple industries. We understand ticket queues, SLAs, escalation paths, and agent workflows.

End-to-end custom development

From single-purpose sidebar apps to complex automation with external integrations — we scope, build, and deliver custom Zendesk development end to end.

Post-launch support

After release we provide maintenance, incremental improvements, and compatibility updates. We do not hand off and disappear after delivery.

Flexible engagement

Start with a ready app and extend it later, or combine apps with a custom integration layer. We support mixed approaches based on your actual needs.

Getting Started

How it works

A clear path whether you are evaluating a ready app or planning custom development.

Choose an app or describe your workflow

Browse available apps or tell us about the gap you need to close. We can help determine whether a ready app fits or custom development makes more sense.

Short consultation or demo

We walk through the relevant app or discuss the scope of a custom extension. No lengthy onboarding — focused on what matters for your decision.

Install or define scope

Ready apps go live from the marketplace immediately. For custom work, we align on scope, timeline, and technical requirements before starting.

Launch and ongoing support

After release we remain available for updates, adjustments, and support as your workflows evolve. Not a one-time handoff.

FAQ

Frequently asked questions

Yes. All Solbeg apps on this page are published through the official Zendesk Marketplace and have gone through Zendesk’s review and verification process. You can install them directly from Admin Center under Apps & Integrations.

If the problem matches what a ready app is designed for, use the ready app. Custom development makes sense when the logic is specific to your organisation, involves proprietary systems, or requires conditional behaviour a general-purpose app cannot handle. A short call with our team is usually enough to determine which path fits.

Yes. If an existing app covers most of your requirements but needs adjustments for your ticket structure, specific fields, or integration requirements, we can scope and develop those modifications. This is typically faster and less costly than building a new extension from scratch.

Yes. We handle the full development cycle for custom Zendesk apps — requirements, architecture, development, testing, and deployment. Extensions can address sidebar UI, ticket automation, integration with external APIs, custom field logic, and more.

Yes. Post-launch support includes bug fixes, compatibility updates when Zendesk updates its platform, and incremental feature additions as requirements change. Support terms are agreed as part of the project scope.

Ready apps can be installed immediately from the Marketplace. For a consultation we typically respond within one business day and can schedule a call within the same week. For custom development we provide an estimate after an initial scoping call.

Native Zendesk validation is limited in flexibility — it applies uniformly without easy per-status or per-form conditional logic. Field* allows more granular control: configure which fields are required specifically when a ticket moves to a certain status, with enforcement visible to agents in context rather than appearing as a generic form error.

It depends on the app. MS Teams Meeting by Solbeg works within Zendesk Support tickets. MS Teams Meeting for Chat is designed for Zendesk Chat sessions. Extended Search and Export and Field* operate in the Zendesk Support context. Each app’s marketplace listing specifies exact compatibility.

Getting Started

Tell us what you need

Describe your situation and we will get back to you within one business day.

  • Ready to install a Zendesk app right now
  • Want a guided demo before deciding
  • Have a workflow gap that needs custom development
  • Not sure yet — want to talk it through first
info@solbeg.com

Let’s get to work

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