ServiceChannel and its’ clients faced the lack of transparency and visibility in the work order process system;
No clarity in terms of repair and maintenance spend and budget.
Decentralization for the FM model in terms of maintenance and repairs with work orders.
No tracking and measurement processes in FM;
Necessity to create a unique store review checklist creation for each country.
Long processing times to generate the results from the audits;
High degrees of complexity in taking multiple corrective actions at once.