3rd level support Engineer | SolbegSoft
3rd level support Engineer


  • Investigate and provide options for solutions to a wide range of complex difficult problems.
  • Solutions are imaginative, thorough, practical, and consistent with the organization's objectives and customer's requirements to meet their SLA.


  • 2-3 years of experience in a similar position (T3/T4/Developer/Production Engineer etc.).
  • Work with a broad range of internal teams to assess the production bug and different issues.
  • Strong troubleshooting and problem-solving skills with high attention to detail.
  • Experienced programming skills in one or more object-oriented languages - C++/ JAVA/ JAVAScript / PHP/ C# / PYTHON.
  • Demonstrable knowledge of web technologies including HTML, CSS, AJAX, JSON etc.
  • Experienced and understanding with executing API requests and IIS.
  • Experienced skills with BASH (Linux/Unix).
  • Experienced skills with SQL query writing.
  • Experienced skills with log analysis and server-side.
  • Proven experience with internet technologies including: Network architecture, protocols, and terminology (http\https, FTP, domains, DNS, SSO, SSL).
  • Experience in Debugging network tools (fiddler / Chrome dev tools / Firebug).
  • Ability to work with internal and external stakeholders at all business levels.
  • Work with various cross-functional groups such as Architecture, other development teams, QA, System Engineers, Product Management, Product Documentation, Customer Care teams.
  • Excellent English verbal and written communication skills (including technical writing).

The major pluses are:

  • Knowledge with AWS Cloud services would be preferred.
  • Knowledge with WebRTC (Web Real-Time Communication) would be preferred.
  • Knowledge/experience with React would be preferred.

Social Package:

  • In-office gym, tennis table;
  • Under-roof bike parking;
  • Sport compensation;
  • Health insurance;
  • English Classes;
  • In-company library:any technical literature that you've ever dreamed about;
  • Advanced training courses and professional conference participation payment;
  • Paid certification;
  • Flexible schedule;
  • Social events and team buildings;
  • Holiday gifts;
  • Tea and coffee in the office;
  • Constant professional development, interesting work in a friendly team, broad opportunities for professional and career growth.
We're looking for team player who can work harder, faster, and smarter, while taking technical excellence to a whole new level!

Vacancy manager:

Ekaterina Pavlova

Ekaterina Pavlova

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Contact Us

SolbegSoft, Ltd

Sales and Marketing Office

1, Greene Street, #513
Jersey City, NJ 07302

+ 1 347 220 8411

Development Office

37, Logoisky Trakt, office 17
Minsk, Belarus, 220090

+ 375 29 176-5-234