Maintenance & Support

Maintenance & Support

At SolbegSoft, we believe that professional maintenance and support services is the best way to reduce the total cost of software systems and ensure timely improvements, enabling business to outperform the competition. We provide quick and efficient handling of software issues for maintaining business-critical operations, as well as timely implementation of improvements and optimization steps for ensuring that your software is ready for evolving market changes. We offer support and maintenance services for software developed by SolbegSoft or by any third party vendor.

Pre-Support Audit & Consulting

  • Software systems audit to conclude, whether they are ready to be transferred to support team.
  • Reverse engineering: achieving specification by analyzing the existing software system.
  • Business analysis and consulting during implementation or upgrading of software systems.
  • Consulting regarding further planned development or change management.

End-User Support

  • HelpDesk: 1st, 2nd and 3rd level support services (trouble ticket tracking and reporting, providing user guidance and basic usability assistance, assisting in troubleshooting and fixing standard issues, etc.)
  • Software systems implementation, customization and integration.
  • Software systems testing for a particular customer: from reviewing and testing of technical documentation to user acceptance testing.
  • Software systems configuring and upgrading, scheduled and on-demand updates implementing.

Software Maintenance

  • Corrective Maintenance: fixing critical bugs discovered by users or related to newer environment compatibility.
  • Adaptive Maintenance: re-engineering and re-factoring, service enabling and web enabling, migrating legacy software (cloud migration, database migration).
  • Perfective Maintenance: adding new features, implementing performance and reliability enhancements, improving design.
  • Preventive Maintenance: monitoring software security and performance, detecting and fixing issues, performance tuning, etc.

Why Business Needs IT Support

  • Fields for enhancement discovered during software operational process.
  • Changing market conditions: legislation or economic changes, new technologies or innovations.
  • Organizational changes: company’s structure or strategy changes.
  • Strategic business importance of end user quality support.

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