Resources
09.12.2016

The Butterfly Effect of Software Implementation

Browsing news on Facebook over my morning cup of coffee, I came across a friend’s post complaining that his morning had started without coffee for almost a week: the coffee machine at his local convenience store had broken down, and nobody seemed in a hurry to fix it.

“It’s almost a week and they haven’t repaired coffee machine! And do not get me started about the potholes all over the place. I think today was the last time I visited this store, or any other store of the chain.”

A missed cup of coffee doesn’t seem to be a big deal, right? But this episode turned into negative publicity for the brand and a lost customer for not only the store, but the whole chain.

At the core of the problem is neglected or ill-timed maintenance, a responsible manager overloaded with service requests from multiple locations, poor contractor performance or inefficient contractor management, in short, poorly organized Facility Management (FM)—a field that is almost invisible, but extremely tangible.

A single location with bad service can become a fly in the ointment and negatively affect the whole brand perception, ruining previous positive image building efforts.

A single episode of malfunctioning equipment in a store or restaurant can lead to negative 'everything is broken' attitude from customers, preventing them from returning and subsequently reducing sales. A single location with bad service can become a fly in the ointment and negatively affect the whole brand perception, ruining previous positive image building efforts.

How technology makes us happier

Let’s look at the FM at a wider angle. We spend a major part of our lives in many different kinds of facilities—office buildings, schools, hospitals, theaters, stores, restaurants, etc. They all need to be secure and safe, heated in winter, cooled in summer, clean, and effectively connected to power, water, waste removal, and information, protected from fires and floods.

Organizations and individuals increasingly occupy complex buildings and use sophisticated technologies, breeding higher expectations of their living, working, and leisure environments. That’s what professional FM is needed for: to ensure proper quality of life and meet the evolving demands of companies and individuals. To put it simply: effectively organized FM means comfort, safety, and full potential accomplishment.

SolbegSoft is proud to be at the very heart of the vital FM industry, implementing technology that enables managing facilities more efficiently. The FM sector was a starting point for us on the information technology market. For almost 10 years, we have been working on the development and enhancement of unique FM software that helps upgrade and optimize business interactions and transactions between facilities managers and contractors.

With extensive experience of implementing FM technology for a broad range of customers, SolbegSoft team blends solid FM market acumen and deep technical expertise.

software development

What FM Taught Us about Self-Improvement

FM is an interdisciplinary field that blends infrastructure maintenance, business continuity management, communication, finance, human resources management, project management. Our insight covers retailers and restaurant chains with solid practice of using FM technology, as well as other industries increasingly realizing similar benefits. This way, we have unique expertise and knowledge of the challenges that can occur during various business processes. The experience means we know how to overcome these challenges.

With many years of working in FM, we understand that the quality of a technical solution or a line of code may save a building from fire, or simply ensure you can drink your favorite coffee on the way to work.

We aspire to react to all the changes and demands of the modern market, keeping up with key technology trends like new mobile capabilities, payment technology advances, powerful analytics tools. SolbegSoft ensures that every project is implemented, using latest technologies and high-end solutions.

With many years of working in FM, we understand that the quality of a technical solution or a line of code may save a building from fire, or simply ensure you can drink your favorite coffee on the way to work.

This 'butterfly effect' really inspires us to deliver personal service to every customer.

We make a thorough business analysis and provide perfect implementation to every task and idea, as we really want your morning to start with a cup of coffee and not with a problem caused by poor business process automation, or with software bugs, or with thoughts of an unimplemented idea.

With SolbegSoft every idea will find its perfect implementation and every challenge will be easily overcome.

Business Development Manager
Valeria Vasilyeva Business Development Manager at SolbegSoft